FAQ

Are you looking for an ami(e)?

How is the booking process?

You can book directly on the website in the section Find your Ami(e).

If you have already chosen a guide, you can click on their profile at the bottom BOOK and follow the instructions, where you can also pick for one of the already pre-designed tours or create a tailor-made experience with the advice of your guide. If you are not sure which of our guides to choose, you can write us in the live chat and describe what you want to experience and we will advise you and suggest you a guide. In case no customer service is available, you can contact us and we'll reply as soon as possible.

Who defines the content, length, and price of the tours?

Our guides have pre-designed tours and prices already set which vary from guide to guide, nevertheless most of their services are on a private - basis and tailor-made which means that the content and price are agreed between the guide and the client. In case you would like to get a personalizaed tour you can send us the details and we will quote an experience that will satisfy your needs.

What are the cancelation policies?

-72 hrs before the service - free of charge and 100% refund
-48 hrs before the service - 25 % of charge over the total cost of the services and 75% refund
-24hrs or less, 100% charge and no refund

Are the guides certified and how is the selection process?

All our guides are checked on their background, language, and knowledge skill by third-party professionals hired by Ton Ami. Additionally, a team of Ton Ami is constantly training them in order to provide the most up-to-date and higher-quality services. Nevertheless, the most important filter is the feedback of our clients.

What are the payment methods?

Credit Card or Debit card only. This must be paid directly on the website of Ton Ami (e)

Are you an Ami(e)?

What’s an ami(e)?

An ami(e) is a Montrealer looking to share their experience as local and become tour guides in their spare time in exchange to a monetary compensation.

How do I become an ami(e)?

You have to contact-us in order to schedule a meeting. We will create a profile for you with your information in order for our customers to know what kind of tour they will expect.

Do I have a fixed schedule

That depends on you. You will be the one managing your time and availability.

Do I get paid?

Yes, this is a platform for people who would love to show the world how awesome Montreal is and getting paid by that.

Do I have to follow a theme for the activities in the tours?

No, you will create your activities in your way, you are free to do the tours as you wish. We look for experiences of every kind. There’s no limit to what you can do. You do have to follow our quality standards (aquí poner un hyperlink a quality standards) though.

How to get started?

Here’s a quick overview of the process, from start to finish.

1. Learn our quality standards. Make sure you have all it takes to become an ami(e).

2. Contact us to arrange a meeting to talk about the activities you plan to do and create a profile.

3. Start working as an amie. As long as you have a profile in our web page and meet the quality standards you can start working as an ami(e).

What are our quality standards?

Expertise.

We look for Montrealers who really know their city. Who can show visitors the cool side of the city that sometimes gets lost during a trip. You need to show your passion when designing your activities for the tour. In addition to passion, an ami(e) should consider what unique experience, credentials, or perspective they have on the main subject matter of their activity. Be sure to make this clear during our meeting. Do you have to be a master as a tour guide? No! Just make sure to highlight what unique expertise you have that is relevant to the activities you plan for the tour.

The “Montrealer essence”.

These kinds of tours go beyond a typical tourist activity and clients are invited to actively participate in the culture of Montreal. Great experiences unlock places or activities that the average traveler wouldn’t likely discover on their own.

Consider offering access to something unique or otherwise inaccessible to the average visitor to increase your possibility to be accepted as an ami(e).

Human connections

An ami(e) is dedicated to creating meaningful human connections. They go out of their way to make their guests feel welcome and recognized. They are friendly, warm, and thoughtful, creating moments that will allow to start a tour as strangers but leaves as amies!

It’s very important to highlight that any activity must be safe, make feel the client engaged an connected throughout the experience

Last revised on May 23, 2022

Your privacy is important to us. Please read below to learn how we at Ton Ami (e) collect, use, and secure your personal information. Our goal is to provide you with the best booking experience possible and we are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and books on our website, located at www.tonami.ca or through our partner websites (each a "Site"). Finally, it describes your choices regarding the use, access, and correction of your personal information. By using the Site you agree to the terms of this Privacy Statement and you expressly consent to the collection, use, and disclosure of your Personal Data as described herein.

Information Ami (e) enterprise Collects From You

We collect information from you, including information that directly or indirectly identifies you ("Personal Data"), to provide you with better services. In some cases, the information we request may be Personal Data in order to fulfill an order and enable you use certain services on this Site.

We, along with our marketing service providers use automatic data collection tools, which may include web beacons, cookies, embedded web links, and other commonly used information-gathering tools to analyze trends, administer the site, track users' movements around the site and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. For specific instructions on how to control the use of cookies, select the browser you use to access this site and follow the instructions to update or restrict the use of cookies at the browser level: Chrome, Internet Explorer, Safari, Firefox, Opera, Edge.

How We Use the Information You give Us

The data we gather is used to process your purchase, respond to your requests, contact you if problems arise and, if you have selected to receive them, send you promotional messages. We use this information to:

* Enable you to use our website
* Identify you as a user in our system
* Provide improved administration of our Site and services
* Send you administrative email notifications, such as security or support and maintenance advisories
* Detect and prevent fraud, spam, abuse, and other harmful activity
* Conduct risk assessments
* Personalize or customize your experience in a number of ways, for example, by displaying search results near you or showing ads based on your search and booking history
* Provide customer service
* Send you promotional messages, marketing, or other information that may be of interest to you based on your communication preferences
* Target content on our Site to more closely match your interests

How Your Information is Protected

We take several measures to ensure the integrity and confidentiality of all information we collect from our customers. When you enter Personal Data on our order forms or our registration, we encrypt that information.
We also require you to enter a password to access your Account and follow generally accepted industry standards to protect the Personal Data submitted through our partners. We follow generally accepted industry standards to protect the Personal Data submitted to us and our partners, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.